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Product Support / Installation Engineer (Microscopy Systems)
Location:
USA
Position:
Field Support
Date Posted:
01 Feb 2019
Vacancy Type:
Permanent

Working closely with the world’s leading companies and universities, our technology is used to help scientists win Nobel prizes, astronomers detect neutron stars, and surgeons develop new treatments for cancer. We enable our customers to accelerate their R&D, increase productivity and make new scientific discoveries that underpin the shift to a greener economy, revolutions in materials and quantum technology, increased digital connectivity, and advances in medicine and healthcare.

Product Support / Installation Engineer (Microscopy Systems)

Role Details

We are now recruiting for a PRODUCT SUPPORT / INSTALLATION ENGINEER within our Customer Support team.  The engineer will assist in meeting the team objectives through the effective provision of post-sale support to customers. The role will encompass a wide range of tasks to include; installing equipment and conducting training at customer premises, support of existing field population of Microscopy Systems and Scientific Cameras. The role will also include responding to technical queries from customers, staff and distributors, plus facilitating the efficient handling of customer returns.

Essential Criteria

The successful candidate will be a team player, willing to travel internationally representing Andor in a professional manner. They will also have:  

 
  • A Degree in a Science or Engineering discipline; or 3 years suitable experience servicing and installing Microscopy Systems
  • Microscopy Instrumentation experience and/or Life Science experience
  • Good Communication and Interpersonal Skills
  • Computer Literacy including use of Microsoft Office Products
  • Ability to work outside core hours due to extensive travel that also includes some international travel
 

Desirable Criteria

  • International travel experience
  • Confocal Microscopy experience
  • Scientific Camera experience
  • Windows / PC Hardware experience
  • Experience conducting customer training on complex technical systems

Why Andor?

Andor Technology is the global leader in the pioneering and manufacturing of high performance light measuring solutions, bringing together the latest developments in sensors, electronics, optics and software. Our ground-breaking low light imaging cameras, spectroscopy solutions and microscopy systems are being used to develop cures for cancer, explore deeper into space and examine clean energy sources. We are among the world’s most innovative companies in the Photonics industry, measuring light down to a single photon and capturing events occurring within 1 billionth of a second. With over 70 unique product solutions, 10,000 customers in 55 countries and 15 offices worldwide including China, Japan and the USA, Andor is devoted to supporting the greatest scientific advancements of our age. 

Job Description

  

JOB TITLE:                             Product Support / Installation Engineer (Microscopy)

REPORTING TO:                      US Support Team Leader

LOCATION:
                              West Coast, USA

                                               

Home office based within drive or short commute of San Francisco

                                               

 

MAIN FUNCTION OF JOB

Post-sales technical support and field installation.

 

KEY TASKS AND DUTIES:

1.

Install equipment on site for and provide training to customers.

2.

Ensure installations are complete to customer’s satisfaction for formal acceptance.

Take ownership to ensure any outstanding issues are speedily resolved.

3.

Provide support to customers, distributors and Andor staff, both pre and post-sale.

4.

Provide field service at customer premises.

5.

Provide concise, accurate and timely installation and site visit reports. 

6.

Meet agreed team and individual performance objectives.

7.

Any other duties that may reasonably be required from time to time by your line manager.

8.

Remain up to date on company products, new and emerging technologies.

This job description is not incorporated into the employment contract but should be read as a guide only and not an inflexible specification of responsibilities. It may be changed from time to time in conjunction with the post holder.

Person Specification

 

Position: Product Support Engineer (Microscopy)

 

 

Essential

Desirable

Training Education and

Experience

A Degree in a Science or Engineering discipline; or 3 years suitable experience servicing and installing Microscopy Systems.

 

Microscopy Instrumentation experience and/or Life Science experience

 

Good Communication and Interpersonal Skills

 

Computer Literacy including use of Microsoft Office Products

 

Ability to work outside core hours due to extensive travel that also includes some international travel

 

All essential and desirable experience requirements.

 

 

International travel experience

 

Confocal Microscopy experience

 

Scientific Camera experience

 

Windows / PC Hardware experience

 

Experience conducting customer training on complex technical systems

 

Behavioural skills & Competencies

Customer Focus:

  • Takes ownership of customer problems and issues, works to resolve them and see them through to resolution.
  • Is flexible, does “the right thing” and spends time understanding and meeting customer needs.

 

Critical Thinking & Problem Solving:

  • Demonstrates accountability for own decisions
  • Clearly defines the nature of a problem and articulates the required outputs for resolution

 

Planning & Organizing:

  • Plans and prioritizes workload efficiently and effectively
  • Structures work to achieve the best outputs

 

Additional Skills:

  • Good communication & interpersonal skills.

Team-oriented, methodical with attention to detail.

 

 

Foreign language: basic fluency

Special Circumstances

Able to work outside core hours.

 

Extensive travel which could be up to three weeks per month.

 

 

In the case of a high number of applicants, Andor Technology Ltd. reserves the right to shortlist also on the basis of desirable criteria.

 


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